Techniques And Insights From The Coal Face


Digital Transformation: Navigating Your Cultural Transformation

Embarking on a digital transformation is akin to setting sail on a grand adventure—full of potential pitfalls but also immense rewards. Think of your organisation as an ancient ship on a daring voyage towards a thriving digital culture. Navigating these uncharted waters requires a clear vision, strategic planning, and the

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Robotic Process Automation (RPA)

Robotic Process Automation (RPA) is a technology that is making waves across industries. You’re in the right place if you’ve heard much about RPA but aren’t sure what it entails or how it can benefit your business. Embracing the Power of Robotic Process Automation In today’s fast-paced business landscape, staying

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Digital Transformation

“The only way to make sense out of change is to plunge into it, move with it, and join the dance.” – Alan Watts. “digital transformation” has become a buzzword in the rapidly evolving business landscape. However, it’s more than just a trend; it’s necessary. Companies that fail to adapt

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Intelligent Automation

Welcome to another pertinent edition of our newsletter! Today, we’re diving into a topic that’s not just a buzzword but a revolutionary shift in how businesses operate: Intelligent Automation (IA), as popularised by Ian Barkin. Turn your team into productivity superheroes no longer bogged down by mundane tasks, freeing them up

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Digitisation in Process and Service Excellence

“The true measure of success lies not in the ‘outcomes’ we chase but in how precisely we align our ‘inputs’ and adapt to the ‘uncertainties’ that life throws our way.” Digitisation is a fundamental shift that can transform how we operate, serve our customers, and achieve excellence. Integrating digital technologies

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Process Automation: Navigating the Future of Operational Excellence

“The true measure of success lies not in the ‘Y’ we chase but in how precisely we align our ‘Xs’ and adapt to the ‘e’s’ thrown in the company’s way.” – Anonymous. Process automation provides the edge. Staying ahead of the competition often means embracing innovative solutions that streamline operations and

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