Change Management
Change management is the driver that delivers sustainable achievement of process excellence. It ensures that all stakeholders are fully engaged, empowered, and equipped to achieve and further enhance process excellence.
Business process excellence is about continuously increasing the efficiency and effectiveness of processes. Often this implies a need to implement new solutions or practices. To do so successfully requires that all affected stakeholders adopt the new way. Thus the need for effective change management.


Change Management Wheel
The change management wheel below depicts the proven phases to follow in order to successfully bring about the transformation of an organization by adopting new ways of doing business, or in our case, achieving process excellence.
Change Success Factors
Several change management success factors are essential to bringing about full process transformation and a culture of excellence.
1. A compelling excellence vision. See the visionary leadership page for more on this topic.
2. From the vision and the organization’s current performance, a “burning platform” is identified to provide a compelling case for the necessary change. The resulting sense of urgency should mobilize stakeholders to do the right things right.
3. Opportunity projects and initiatives, particularly the first wave, must be aligned with the organization’s process excellence and performance intent. These need to receive visible and ongoing leadership support.
4. Understand key stakeholders’ current position on the proposed solution, practices, or way. From the stakeholder analysis or stakeholder mapping, a strategy can be derived to bring stakeholders to the required level of support.
5. Full involvement and participation of stakeholders from the outset aids quicker adoption. That implies that stakeholders have a say in the identification, development, and implementation of the new way.
6. The organization and its leadership must show full commitment to the new direction. That is to ensure that sufficient resources with the appropriate competencies are made available to drive the change.
7. Open and clear communication regarding the process excellence program, initiatives, projects, and successes should be ongoing and aimed at all stakeholders. The communication needs to be timely, accurate, consistent, two-way, using various media vehicles, etc.
8. Reward and recognition systems should be aligned to ensure the desired behaviors are institutionalized. In addition, post-project lessons, from successes (best practices) and failures, need to be gathered and shared to enable learning throughout the entire organization.
Related Pages
Pages
- About Profitable Processes
- Achieve Process Excellence
- Articles
- Change Management
- Contact Us
- Continuous Process Improvement
- Innovation
- Lean Process Glossary & Terms
- Process Excellence Execution
- Process Excellence Governance
- Process Excellence Leadership
- Process Excellence Reference
- Profitable Processes Acronyms
- Six Sigma
- Six Sigma Glossary
- The Process Excellence System
- Theory of Constraints
- Total Quality Excellence
- Visionary Leadership
Recent Posts

+300 Lean Six Sigma Terminology
The individual terms that form part of the Lean Six Sigma terminology are not unique but as a collective, they are key to effectively employing

61 Lean Six Sigma Graphs and Statistics
This Lean Six Sigma Graphs and Statistics reference guide contains a short explanation for when to use each graph or statistical test and where to

Project Replication and Change Management
Improvement project replication across the organisation ensures quick adoption of a best practice in a short period of time. Change management is a continuous process

Improvement Project Tracking
Continuous improvement is compiled of a series of projects making improvement project tracking crucial. Continuous improvement leaders typically start off with one project which they

Continuous Improvement Knowledge Transfer
Continuous improvement knowledge transfer includes training, coaching and progress reviews. Once the company has decided that Continuous Improvement will bring benefits, improvement project leaders have

Project Selection and Project Chartering
Project Selection We have written several articles on the important topic of selecting projects so will keep it brief in this article. Continuous Improvement is